Cancellation & Refund Policy

Effective date: July 14, 2026

This Policy sets out the conditions and procedures for cancellation, withdrawal, and refunds relating to paid subscriptions of the web and mobile service (the "ValueCrab") provided by Value Tree, Ltd. (the "Company"). It forms part of the Company's Terms of Service and complies with the Act on Consumer Protection in Electronic Commerce and other applicable laws of the Republic of Korea.

This English text is provided for convenience only. The official language of this Policy is Korean; in the event of any discrepancy between the Korean and English versions, the Korean version prevails.

Article 1 (Paid Services and Payment Methods)

  1. The Company provides some features of ValueCrab as paid subscriptions (e.g., Pro and Heavy); prices are shown on the payment screen. Subscriptions may be offered on a monthly or annual basis.
  2. Depending on the user's country or region, payments are processed through a domestic payment provider (such as Toss Payments) or an overseas payment provider (such as Paddle), and that provider's terms also apply.
  3. In-app purchases are not offered in the mobile apps (iOS and Android); paid subscriptions are purchased only on the web (the ValueCrab website). The app reflects the subscription tier already registered.
  4. Prices shown during the beta period are provisional and will be finalized and announced at official launch.

Article 2 (Right of Withdrawal / Cooling-off)

  1. Users may withdraw their purchase within 7 days from the later of the payment date or the date the paid service becomes available.
  2. However, under Article 17(2) of the Act on Consumer Protection in Electronic Commerce and related laws, withdrawal may be restricted where the Company has clearly notified the user in advance and obtained consent, and the user has already begun using the paid features (digital content).
  3. Where withdrawal is validly exercised under paragraph 1, the Company refunds the full amount paid without undue delay.

Article 3 (Subscription Cancellation and Mid-term Refunds)

  1. Users may cancel a subscription at any time via the account/subscription settings within ValueCrab or through customer inquiry. Upon cancellation, future billing stops and the paid tier remains active until the end of the already-paid current period.
  2. Monthly subscriptions: unless the withdrawal conditions in Article 2 apply, the already-paid fee for the current month is, as a rule, non-refundable, and the service continues for the remainder of the period.
  3. Annual subscriptions: users may request cancellation and a refund at any time during the term. In accordance with the Content User Protection Guidelines, the Company refunds the amount remaining after deducting the portion corresponding to the period already used and a penalty of 10% of the refundable balance. For this purpose, the portion corresponding to the period already used is calculated at the standard monthly rate rather than the discounted annual rate (the annual discount applies only when the full committed term is used, so on early cancellation the undiscounted monthly price applies to the period used). However, within the withdrawal period in Article 2 and where the paid features have not been used, the full amount is refunded.

Article 4 (Refunds for Company Fault and Payment Errors)

  1. If, due to the Company's fault (such as a serious and continuous failure of ValueCrab), the paid service cannot be used normally, the user may request a refund for the affected period, and the Company refunds the amount corresponding to the period during which the service could not be used.
  2. Where a clear payment error is confirmed — such as a duplicate charge or an incorrect amount — the Company refunds the amount in full.

Article 5 (Cases Where Refunds Are Limited)

Refunds may be limited or unavailable in the following cases:

Article 6 (Refund Method and Processing Time)

  1. Refunds are, as a rule, issued to the same payment method used at purchase. Where that is not possible, the Company may refund by another method agreed with the user.
  2. After confirming the grounds for a refund, the Company begins the refund process without undue delay (within 3 business days for statutory withdrawal). The actual posting of a card refund may take an additional 3–7 business days depending on the card issuer and payment provider.
  3. Where the Company incurs actual costs it cannot recover (such as payment-provider fees), these may be settled to the extent permitted by law.

Article 7 (Refunds by Payment Provider)

  1. Domestic users (Toss Payments): For payments made via Toss Payments, refunds are processed under this Policy and the Toss Payments terms. Refund requests may be submitted to the Company contact below.
  2. Overseas users (Paddle): For payments made via Paddle, Paddle acts as the Merchant of Record and handles billing and refunds. Refund requests may be submitted to the Company contact or to Paddle support (as indicated on the payment receipt), and Paddle's Buyer Terms also apply.

Article 8 (Inquiries)

Please direct cancellation and refund inquiries to the contact below. The Company promptly and diligently handles users' legitimate refund requests in accordance with applicable law.

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